Privacy Policy

​Hutton Realty Group Ltd

Registered in England & Wales | Company Number: 15050466

Registered Office: 78 Beckenham Road, Beckenham, Kent, England, BR3 4RH

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1. Introduction

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At Hutton Realty Group Ltd (“we”, “our”, “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, engage with our estate and lettings services, or otherwise interact with us.

 

We are committed to handling your personal data lawfully, fairly, and transparently, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Information We Collect

We may collect and process the following categories of personal data:

 

• Identity Data – full name, date of birth, proof of ID (passport, driving licence).

• Contact Data – email address, telephone number, postal address.

• Property Data – details of properties you own, let, rent, manage, or enquire about.

• Financial Data – bank account details, payment records, rent or mortgage information.

• Tenancy & Reference Data – employment details, references, right-to-rent checks, credit history, guarantor details.

• Communication Data – emails, letters, phone call notes, and enquiry history.

• Technical Data – IP address, browser type, device details, cookies, and website usage analytics.

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3. How We Use Your Information

We use your personal data to:

 

• Deliver estate agency, lettings, sales, and property management services.

• Process tenancy agreements, deposits, rent payments, and property transactions.

• Conduct referencing, anti-money laundering, and right-to-rent checks.

• Communicate with you regarding enquiries, viewings, offers, and contracts.

• Provide property updates, newsletters, or marketing (only if you have opted in).

• Comply with legal, regulatory, and accounting obligations.

• Improve our website, systems, and customer service.

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4. Lawful Basis for Processing

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We rely on one or more of the following lawful bases when processing personal data:

 

• Contractual Obligation – where processing is necessary to perform a contract with you.

• Legal Obligation – to comply with regulatory duties (e.g., HMRC, housing legislation).

• Legitimate Interests – to run our business effectively, provided this does not override your rights.

• Consent – where you have explicitly agreed (e.g., marketing communications).

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5. Sharing Your Information

 

We may share your personal data with trusted third parties, including:

 

• Referencing agencies, solicitors, surveyors, mortgage brokers, and utility providers.

• Property maintenance contractors and service providers assisting in property management.

• IT, website, and CRM system providers.

• Government bodies or regulators (e.g., HMRC, ICO, local councils) where legally required.

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We will never sell your personal information to third parties.

 

6. Data Retention

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We keep your personal data only as long as necessary for the purposes for which it was collected, and in line with legal requirements. Typically:

 

• Tenancy & property records – up to 6 years after tenancy or transaction ends.

• Financial & accounting records – 6 years.

• Marketing consent data – until you withdraw consent.

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7. Your Rights

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Under UK GDPR, you have the right to:

 

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete information.

• Request erasure of your data (“right to be forgotten”).

• Restrict processing in certain circumstances.

• Object to processing based on legitimate interests or direct marketing.

• Request data portability.

• Withdraw consent at any time where processing is based on consent.

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To exercise your rights, please contact us (see Section 11).

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8. Cookies

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Our website uses cookies to enhance functionality, analyse traffic, and personalise your experience. You can manage cookie preferences in your browser settings. For more detail, please refer to our Cookie Policy.

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9. Data Security

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We use appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, disclosure, alteration, or destruction.

 

10. International Transfers

We do not routinely transfer personal data outside the UK. If this becomes necessary, we will ensure that adequate safeguards are in place (such as standard contractual clauses or adequacy decisions).

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11. Contact Us

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If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

 

Data Protection Officer

Hutton Realty Group Ltd

78 Beckenham Road, Beckenham, Kent, England, BR3 4RH

Email: james@huttonrealtygroup.com

Tel: 020 7480 4344

 

12. Complaints

If you are unhappy with how we handle your personal data, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

 

Website: www.ico.org.uk

Tel: 0303 123 1113

 

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or business practices. Any material changes will be posted on our website, and where appropriate, we will notify you directly.

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